This position will be the face of the brand behind the counter (BTC) in Amman. Your mission is to blend our signature high-energy vibe with a structured, stable Daily Concept Workflow, ensuring the highest operational, cleanliness, and brand standards are met every single day.

Duties and Responsibilities

Operational Excellence & Workflow

• 360 Counter Function: Master every station behind the counter (BTC) to ensure a seamless, fast-paced workflow and uncompromised product quality.
• Daily Concept Workflow: Execute daily operational routines, including opening/closing tasks, proper trail management, and meticulous restocking as directed by the Bar/Shift Manager.
• E-Campus Integration: Maintain a strong knowledge of E-Campus recipes, system modules, and menu nutritional values to expertly guide and recommend products to Amman's health-conscious guests.
• Brand Integrity: Embrace the Manifest of Much More. Act as a proactive team player, upholding our non-discrimination values, characteristic JOE Ambience, and brand legacy.
• SOP & Cleanliness Compliance: Maintain an immaculate workstation, strictly following the brand's Standard Operating Procedures (SOPs) and local hygiene regulations.

Customer Service & Community Vibe

• Quality Over Speed: Serve premium-grade products that meet exact global standards, ensuring product integrity is never sacrificed for speed.
• The Guest Experience: Pace operations efficiently to maintain the Correct Waiting Time, delivering a vibrant and positive experience for Amman's cosmopolitan clientele.
• Team Synergy & Support: Foster a healthy, communicative working environment. Actively support and mentor new Juicers joining the team on various stations.

Commercial Objectives

• Drive store growth by meeting daily sales targets, KPIs, and promotional objectives (including upselling, cross-selling, and loyalty app engagement) while adhering strictly to company policy.

Key Performance Indicators (KPIs)

• Achievement of Daily Sales Targets & Upselling KPIs.
• Product Quality adherence and optimal Speed of Service.
• Minimal rate of product returns.
• High Customer Satisfaction scores.
• Consistent Team Support and operational excellence.

Qualifications & Requirements

• Education: High School Diploma or equivalent.
• Experience: Previous experience in Amman's premium F&B, hospitality, or specialty coffee sectors is highly preferred.
• Skills & Competencies:
  • Excellent interpersonal and communication skills.
  • Language: Professional proficiency in English is required (Arabic is a strong plus for guest relations).
  • Ability to thrive in a high-tempo, fast-paced environment.
  • Strong alignment with core values: Business Ethics, Teamwork, Adaptability, and Caring for Others.